Customers pick the wrong size, forget a product or type the wrong street. Instead of an email thread and a manual edit in the admin, Edit Order for WooCommerce lets them fix it themselves from My Account, inside rules you set.
Every change is checked again when it is saved, stock moves by the difference only, totals and taxes are recalculated by WooCommerce, and you get an email that lists exactly what changed.
What customers can change
- Quantities of products in the order
- Remove products
- Add products from a search box
- Switch options such as size or colour
- Billing and shipping address, field by field
- Delivery option, with real costs
- Payment method of an unpaid order
- Order note
- Cancel the order, with a reason
Rules you control
- Which order statuses can be edited
- Which user roles can edit
- A time window, with a live countdown
- An “All good” button that closes editing early
- Editing stops once the order is shipped
- Exclude orders paid with certain methods
- Limit changes to chosen products or categories
- Order status after an edit, for example On hold
Safe by design
- Only the order owner can open the edit page
- Every request is protected and checked again on save
- Products keep the price the customer paid
- Coupons are recalculated by WooCommerce
- An edit is refused if your team changed the order meanwhile
For store owners
- Seven WooCommerce emails you can edit
- Every change in the order notes
- A “Customer edits” history box on each order
- A “Customer edit” column in the orders list
- Templates you can override in your theme